If, after accepting your order, the seller breaches the contract and is unable to deliver the tickets (no-show or ticket cancellation), Youpiao will first arrange a replacement ticket of the same or a higher price category. If no suitable replacement can be found and you are ultimately unable to attend as scheduled, Youpiao will provide a refund plus double compensation, up to the full amount paid. For details, please refer to the “User Transaction Service Agreement.”

If you discover that a seller has provided counterfeit tickets, please contact Youpiao’s official customer service immediately. If the tickets you purchased are verified as fake and result in denied entry, Youpiao will refund you triple the amount paid and pursue the seller’s legal liability.

YouPiao employs rigorous vendor screening and management protocols to ensure users can purchase tickets at fair prices. Upon accepting an order, the seller shall provide tickets that match either the face value specified in the order or the designated zone/location. If the seller is unable to deliver tickets that meet these criteria, it must offer you upgraded tickets with a better zone or location; otherwise, the platform will make an advance payment to you as compensation for the seller’s breach of contract due to non‑delivery. Except for the ticket price and seat information, any discrepancies in other details on the ticket will not be covered under this Ticket Authenticity Guarantee, provided that your right to entry or attendance at the event remains unaffected.

On the official ticketing platform, you can access human customer service with a single click to resolve your pre‑sale or after‑sale inquiries. The platform offers online, WeChat, and telephone customer service, providing 1‑on‑1 support. Online customer service hours are Monday through Sunday, 9:00–20:30.